Common Issues; Troubleshooting - Roborock H5 Manual Del Usuario

Common Issues

The vacuum cleaner will stop working when it malfunctions. Please refer to the table below to find the cause and solution to the issue. If
the issue persists, please contact customer service for repair.
Issue
Electric cleaning head is not functioning
Multi-surface brush engages Carpet Boost
mode on a non-carpet floor
Reduced suction force
Battery level indicator light is off when
charging
Slow charging

Troubleshooting

Battery level indicator light
No.2 display
During use, light No.2 is flashing red
quickly
During use, light No.2 is steady red
❶ ❷ ❸
(for approximately 10 s)
Solution
• The motor of the cleaning head may be overheated. Wait until the temperature returns to
normal before use.
• The contacts of the cleaning head may be dirty. Wipe it with a soft, dry cloth and try again.
• Objects may be tangled in the multi-surface brush. Check and clean it to ensure that the
multi-surface brush can rotate smoothly.
• The dustbin is full or a filter is clogged. Use after cleaning the dustbin and the filter.
• The cleaning head is clogged. Remove any stuck objects from it.
• Check that the power supply is properly connected to the vacuum cleaner or the charging dock.
• When the battery is fully charged, the vacuum cleaner goes to sleep and all three battery
level indicator lights will be off.
• When used at high or low temperatures, the vacuum cleaner will automatically reduce its
charging speed. Wait for the temperature to return to normal and retry.
Possible cause
Clogged air duct
Overheating of cleaning head
Cleaning head entangled
with objects
Low battery
12
Solution
Check if the dustbin, baton, or cleaning head is
clogged and clear any stuck objects.
Wait for a while before using it again.
Clear the objects wrapped around the cleaning head.
Charge it for further use.