Common Failures and Solutions
3
Problem
Type
Possible causes
code
0
Error
Throttle abnormality
1
Error
Dashboard communication failure
Battery communication failure
2
Error
Over-voltage protection of motor
6
Error
controller
Under-voltage protection of
7
Error
battery/motor controller
9
Warning
High battery temperature
10
Warning
Low battery temperature
Front-drive-wheel stall
12
Warning
Front-drive-wheel current sensor error Please contact after-sales service or an authorized dealer.
13
Error
14
Error
Front-drive-wheel over-current
15
Error
Front-drive-wheel motor phase failure
17
Warning
Rear-drive-wheel stall
18
Error
Rear-drive-wheel current sensor error
19
Error
Rear-drive-wheel over-current
20
Error
Rear-drive-wheel motor phase failure
Warning
Rear motor hall sensor error
21
Front motor hall sensor error
Warning
22
Watchdog reset error
Error
24
Rear hub motor temperature sensor
28
Warning
error
Front hub motor temperature sensor
29
Warning
error
Rear hub motor controller MOS
31
Warning
temperature sensor error
Front hub motor controller MOS
32
Warning
temperature sensor error
Solution
Please contact after-sales service or an authorized
dealer.
Please try to charge the scooter.
Please try to apply heat dissipation for the scooter.
Please ride the scooter within the operating temperature
range mentioned in the product manual.
Please restart the scooter and try again.
Please restart the scooter and try again.
Please contact after-sales service or an authorized dealer.
Please restart the scooter and try again.
Please contact after-sales service or an authorized dealer.
Please restart the scooter and try again.
Please contact after-sales service or an authorized
dealer.
Please restart the scooter and try again.
Please contact after-sales service or an authorized
dealer.
EN
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