TROUBLEShOOTING
PROBLEM
Finish on grill plates is
scratched or has cut
marks.
The READY indicator light
turns on and off.
Grill marks on food are
very light. The food looks
steamed.
There is food buildup on
grill plates.
Food is dry and burnt.
Grill does not turn on.
Grill plates have white
spots.
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14
POSSIBLE CAUSE
Metal utensils have been
used.
The heating elements
are cycling.
Grill was not fully
preheated before use.
Grill not properly
cleaned after use.
Food is overcooked.
Grill is not plugged in.
The water from cleaning
has dried on the surface
of the grill plates.
SOLUTION
Always use silicone,
heatproof plastic, nylon
or wood utensils to avoid
scratching nonstick surface
of grill plates. Never use
metal spatulas, skewers,
tongs, forks or knives.
This is normal. The light
comes on when the grill
is plugged in and goes off
once the set temperature
is reached. However, it will
cycle on and off to indicate
the correct temperature is
being maintained.
Always preheat grill at least
5 minutes before cooking
any foods.
Use nylon scrubbing pad
and hot, soapy water to
clean grill plates. Do not
use steel wool scrubbing
pads or abrasive cleaners
to clean grill.
Since grill is cooking from
both sides, food is cooked
much faster than in a
skillet or under a broiler.
Use GRILLING CHART as
a guide and check food
at lowest time stated on
chart.
Check to be sure appliance
is plugged into working
outlet and On/Off (I/O)
switch is in the ON (I)
position.
Dry grill plates immediately
after washing.
NEED HELP?
For service, repair or any questions regarding
800 number on cover of this book. Please DO
purchase. Also, please DO NOT mail product
service center.
You may also want to consult the website list
Three-Year Limited Warranty
(Applies only in the United States and Can
What does it cover?
• Any defect in material or workmanship pro
exceed the purchase price of product.
For how long?
• Three year(s) from the date of original purc
What will we do to help you?
• Provide you with a reasonably similar repla
or factory refurbished.
How do you get service?
• Save your receipt as proof of date of sale.
• Check our on-line service site at www.prod
toll-free number, 1-800-231-9786, for gene
• If you need parts or accessories, please call
What does your warranty not cover?
• Damage from commercial use
• Damage from misuse, abuse or neglect
• Products that have been modified in any w
• Products used or serviced outside the coun
• Glass parts and other accessory items that
• Shipping and handling costs associated wi
• Consequential or incidental damages (Plea
not allow the exclusion or limitation of con
limitation may not apply to you.)
How does state law relate to this warranty
• This warranty gives you specific legal rights
vary from state to state or province to prov
Made in People's Republic of China
Printed in People's Republic of China